💳 Refund & Cancellation Policy
This policy explains how cancellations, returns, replacements and refunds are handled at MeraGarden.
Welcome
Customer satisfaction is important to us. Please read this Refund & Cancellation Policy carefully before placing your order.
📑 Table of Contents
1. Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests may no longer be accepted.
If you wish to cancel an order, please contact our customer support team as soon as possible.
2. Returns
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
Each request will be reviewed individually before approving a return or replacement.
3. Replacement Policy
If your replacement request is approved after verification, we will arrange a replacement for the eligible product at no additional cost, subject to product availability.
If the same product is unavailable, we may offer an alternative solution or issue a refund, depending on the circumstances.
4. Refund Process
Approved refunds will be processed using the original payment method used during the purchase.
- Refunds are initiated only after verification and approval.
- Once approved, refunds are generally processed within 5–7 business days.
- The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
5. Non-Refundable Cases
Refunds or replacements may not be approved in the following situations:
- Incorrect shipping address provided by the customer.
- Damage caused by misuse, negligence, or improper storage after delivery.
- Minor packaging variations that do not affect product quality.
- Requests made after the applicable reporting period.
- Products returned without prior approval from our support team.
Each request is reviewed fairly based on the information and evidence provided.
📞 Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact our customer support team.
MeraGarden
📧 Email:
myhealthyplant@gmail.com
📞 Phone:
+91 72288 05200
📍 Address:
Piplod
Surat – 395007
Gujarat
India
💚 Customer Satisfaction Matters
We are committed to resolving genuine concerns fairly and transparently. Our goal is to provide quality products, reliable support, and a positive shopping experience for every customer.